![]() Follow these steps to cancel your order and request a refund: If the business cannot prove that the order was delivered, then you can “cancel” the contract for one of the two reasons above. How to cancel your order and request a refund OR if you weren’t given a delivery date in your contract and the order doesn’t arrive within 30 days of the purchase.The goods are not delivered to you within 30 days of the delivery date noted in the contract.The business does not give you a copy of the contract within 15 days, you have up to 30 days from date of purchase to cancel the contract.When you buy something online, you are usually entering into something called a distance sales contract. This “contract” may look like an order confirmation or digital receipt. In BC, with these transactions you are within your rights to cancel your order and request a refund if: If the business cannot prove they delivered the goods to your home in the ways outlined above and you still don’t have your package, you can follow the steps below to cancel your order and receive a refund.If the business can prove that they did everything they were supposed to and you’re concerned about theft, you can report the issue to your local police.My order is not here and the business says it’s been delivered – now what? It’s up to the business to decide how they demonstrate that the item was actually delivered to the correct location.The business should have provided you with a reasonable notice of delivery so you have an opportunity to receive the package – this could be a shipping notification and estimated delivery time.What kind of things prove the delivery took place properly? The law in BC sets out how this is supposed to be done. It can get a bit complicated, but the bottom line is this: regardless of the outcome of your package, the business must always be able to prove that they delivered the item properly. ![]() Who is responsible when you don’t get your package? Not sure who to contact or who is responsible? Here’s what the law says in BC. Have you ever ordered something online and had issues with delivery? Perhaps the item is nowhere to be seen or you’re worried about theft. But having a record of the incident can help your neighbors as police track theft trends and targeted streets.In Shopping & contracts on by Amanda :: Comments (33) Without a video or witness, the police will not be able to do much to bring your porch thief to justice. Should I still report the crime to police? If your item was sourced and delivered by Amazon - as with Amazon Prime items - you will begin the claim directly with the company.Īmazon will refund up to $2,500 of the purchase price and shipping. If your item was purchased from a third party but delivered by Amazon, you should first contact that seller who will then handle the claim process. If it’s unclear whether a package was stolen or just never delivered, Amazon says to wait 48 hours before putting in a claim. Amazon has drivers take photos of where they put packages to make items easier to find and to help determine if they were swiped. If you don’t have a security camera, first make sure the package wasn’t placed somewhere out-of-sight in an effort to keep it safe. Postal Service’s investigations branch when necessary, but you also can call it at 87. Your credit card company also may be able to reimburse the charge. If stolen, contact the local police and seller. If you have a security camera, watch the footage to figure out if the package was removed or never delivered. Even placing a parcel on the side of the house - or anywhere else out of view - can make it less of a target. The postal service also enables people to authorize carriers to leave packages somewhere other than a front porch. That way, packages can be held at the post office. Postal Service allows packages to be held for pickup using the “USPS Package Intercept" systems on its website. ![]() Related: What happens after you click ‘buy’ on Amazon: Inside Ruskin’s fulfillment center UPS has businesses in its network it calls “Access Points" that also will hold packages. FedEx has the option of having packages held at Walgreens. Most brick-and-mortar retailers allow shoppers to pick up online orders in stores. You can also opt to have a package delivered to your office or to a relative or neighbor you know will be home. Amazon’s website allows you to search by address to find one near you. Amazon has lockers all over: at Whole Foods, inside Stein Mart, outside of gas stations. If you’re ordering packages from Amazon, you can choose an Amazon locker as your delivery address. How do I keep my packages safe while I’m at work or out of the house? Amazon contract worker Manuel Moreno, of Pinellas Park, begins a delivery to a Pinellas Point home in St.
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